Richvale, Richmond Hill – Residential and Emergency Plumbers

 
 
 
 EXCELLENT  
 
 298 reviews on
 
 
 
 
  
 
 
 
  
 
 
 Philip V. Ray 
 
2023-02-06
 
 
  
 
Folks, if you're finding yourself in a Do-It-Yourself (DIY) plumbing situation and make a mistake, don't despair. Don't stress yourself out like I had done =0)) And actually it's not even funny! I thought to myself: "That's it! The faucet and sink would be out of service for days now!" I was driving myself bananas!

Call your plumber or a reputable plumbing shop like Preferred Plumbing. At least, to diagnose the issue properly. Nowadays, things can be rectified a lot easier and quicker than you'd think...

I've just had my P-trap pipes repaired under the bathroom sink (in a condo) — with Preferred Plumbing. What an admirable team there: from the Main office intake (Maggie) all the way to the owner Raphie himself! ...with Daniel T. being the initial consultant, Dominic Z. the star Tech who fixed it all for me and Josh the Assistant with a friendly beard on the team.

The thing which was giving me grief was the P-trap pipe portion that had been 'bloody' soldered to the the main pipe from the building (coming from behind the wall)! Obviously, the kind of thing you don't usually have the tools for as an average Joe. How I got to that point? Don't ask, ok? Just don't ask. I'd already broken an edge of that P-trap portion that's attached to the main pipe from the building (by trying to tighten it up a notch, seeing that it was still leaking). In short, I needed an emergency repair to replace the entire P-trap pipe as a result.

My mind was racing with all sorts of scenarios: what if the repair is too complex and unaffordable, what if it takes days to fix — because of some permit, property management involvement or the tool required? But guess what... I called up the shop and found it wasn't as scary as the situation first presented itself. The entire team Preferred Plumbing Solutions worked like special ops: they had all the tools, were ready to rock, on time and put all the options on the table upfront. No surprises. No delays. Needless to say, I'm so relieved it's done. Phew!

Good job, team! Appreciate your coming to help me out on the same day.
  
 
 
  
 
 
 
  
 
 
 Andrew Gartha 
 
2023-02-05
 
 
  
 
To start they were to be my house on a Wednesday Feb 1 2023 at 9:00am and 5 minutes to 9:00 the person from Preferred calls me on my cell to say they are running a few minutes late and apologized.The person said he would be happy to bring me a coffee. Who does that - a thoughtful gesture.They arrived at 9:05 am and promptly assessed what needed to be done to fix a broken kitchen faucet.They gave me 3 options at 3 price points and I choose one. The work was done quickly, promptly and on budget - 3 out of 3. The plumbing technicians were courteous, polite and efficient - again, 3 out of 3. Can't say enough positive things about the people and this company. Also my front door lock was loose and one of the technicians had a screwdriver and decided on his own volition to tighten the screws and now the door lock works much better. They will be the first plumbing company I call when and if I have any other plumbing issues in my house. This is a legit review. Andrew
  
 
 
  
 
 
 
  
 
 
 Celeste Frenette 
 
2023-01-19
 
 
  
 
Raphie was incredibly professional and kind. I've never had a better experience with a service company of any kind. I would absolutely call Preferred Plumbing Solutions again if I encounter future problems and I highly recommend them. The attention to detail, thoroughness and above and beyond service was refreshing. Raphie even cleaned up after and cleared all the garbage for me, which no one has ever done. The details matter and say a lot about the way any business genuinely cares for it's customers. Thanks Raphie!
  
 
 
  
 
 
 
  
 
 
 Bina Cole 
 
2023-01-18
 
 
  
 
The service amazing. Punctual. Professional. Fixed the problem. At this sensitive time of covid 19. I was asked if I was comfortable with their covid 19 precautions which I was because I saw how careful they were. Gloves masks protective footwear coverings as well as sensitized and wipes. They left my home sanitized clean and soled my problem. Thank you preferred plumbing
  
 
 
  
 
 
 
  
 
 
 Reva Arieli 
 
2023-01-18
 
 
  
 
Preferred plumbing went above and beyond to explain their services and help with our master bathroom. Even after the service is done, they offered to call my insurance to support my case for draining issues needing to be fixed. I’m so impressed with their customer service, even as a follow up once the service was paid and completed!
  
 
 
  
 
 
 
  
 
 
 Steve Spaceboy 
 
2023-01-05
 
 
  
 
Prompt, professional service. You guys should be proud of the way you run your business. Many thanks to Meggie, Raffi, Daniel and Mario. Happy New Year to all of you.
  
 
 
  
 
 
 
  
 
 
 Anna DeBartolo 
 
2022-12-30
 
 
  
 
I want to thank Raphie for his amazing service, he understood my sense of urgency, so professional, gave me quote with options and did the work the same day. A pleasure to work with, very clean, so helpful, I recommend Preferred Plumbing to everyone!😊
  
 
 
  
 
 
 
  
 
 
 Avivah Forer 
 
2022-12-13
 
 
  
 
As always, I could rely on Preferred Plumbing to arrive exactly when they said they would. The service guy was so pleasant and accommodating. He explained everything to me clearly and patiently before beginning the repairs, and made sure I was ok with what needed to be done.
I’m always amazed at how clean my bathroom is after these service guys leave. Everything is done with such courtesy and respect for the home owner.
It was a positive experience from beginning to end.
And of course the work is always done to perfection with such attention to detail.
  
 
 
  
 
 
 
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